Faq - Bye Bye Bags

FAQ

How can we help you?

The most common questions

Find out the most common questions about our service.
Making your experience lighter and lighter is important to us.

It is an innovative personalized luggage pickup and delivery service for travelers, designed to greatly enhance your travel experience and reduce the inconvenience associated with transporting and handling luggage before checkin and after checkout.

Through the web platform, you can request the luggage pickup and delivery service in real time, or make a reservation. At the time of pickup, one of our professional drivers drives to the specified address, holds the luggage for the required time, and then delivers it to the desired destination. The service is always available.

The value of the service takes into account three factors, the storage time the number and type of luggage. You can see the price on the home page by filling in the conditions you want for the service. You can see the price before making any payment.

When the driver picks up your luggage, he seals each bag with a tamper-proof seal with a unique code. You always have access to the responsible driver's contact during the service.

Yes, you can change the conditions by contacting our team, communicating the request ID. You can cancel the request without any service charge by midnight of the day before the pickup. In case of same-day pickup, it is possible to cancel a reservation without charge within 30 minutes after confirmation. On the day up to 30 minutes before the pick-up time you will be charged 50% of the service fee. In case of no-show for the service and in all other cases the request will be cancelled but you will still be charged the service fee. We will make every effort to accommodate your every request to the best of our ability.

You can request service for a few hours, for one or more days, or for periods longer than a week. For long-term deposits contact us and we will offer the best solution to your needs.

The best way to contact us is to send us a message on WhatsApp or from our website by filling out the form on the contact page.

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